Many small and medium sized charities are bearing the brunt of austerity – losing grants and contracts whilst managing increasing demand for their services which are no longer funded. In any other situation you would want to throw in the towel, pack up and go home.
• Decisions to reduce public funding have meant that only those with high needs or tick a box get supported – effectively withdrawing help for swathes of people who still need it, yet are no longer eligible
• This in turn has created a fight for survival and increased competition as organisations cross borders and service boundaries to secure contracts and funding in areas where they may have little experience or knowledge
• So when services get recommissioned through a single contract only those organisations with the balance sheet, resources and approach to risk are fit to apply and/or have the security of TUPE commitments on their side… and it is not just the private sector
• Funders may be reluctant to plug the gap in statutory services, favouring new, innovative solutions to problems which they can pump-prime, yet will be difficult to sustain once their funding ends
• Which in turn creates further competition for limited resources and investment goes to those that can demonstrate ‘my impact is bigger than yours’
• Meanwhile people that need services and support go to the organisation they trust and have built a relationship with, which is no longer funded to help them. Yet it finds a way.
This story is by no means new –this has been happening for years but it is having a compounding effect, not just on the smaller and medium sized VCS but most importantly on the people that need their help. The unintended consequences of service design, commissioning and funding decisions are taking their toll and causing people such additional stress that their mental health suffers. Navigating public services makes their challenges much greater than they needed to be.
People need to talk to someone when they are in crisis, we are human after all. An online service may help signpost you to services if you know what you are looking for, or give you an email address to get in touch with someone – that is if you have an email address, access to a device or mobile. I wrote last year about Dorothy, an elderly lady who had effectively been neglected by public services and was just about managing to live independently with the support of neighbours. It took me nearly an hour negotiating around the ‘computer says no’ culture of the bank to get them to send her a cheque book so she could get money out of her account. The reliance on ‘digital by default’ as the panacea for citizen interaction is ill-judged and poorly thought through.
Equally no amount of ‘nudge theory’ is going to help someone with a learning disability who does not understand that if they do not attend an assessment interview with DWP, they will lose their disability benefit. Even if a letter is sent to them three times – it does not help them understand it any better. They just get sanctioned, lose their benefit, go into crisis and all the arrangements that have taken years to build around their life fall apart.
And if you have multiple needs then be prepared for lots of different assessments in different places by different organisations to access services that are not joined up and compete with each other.
I accept this may not be the experience of everyone, but it is happening to a significant number of people, who, already vulnerable and at risk, are caught in the (muddled) middle.
It is in his muddled middle where the true value of small and medium sized charities comes into play, as they help people to navigate through systems and services, assessments and appointments. Often this work is unpaid, yet critical to wiring public services together, but an activity which is generally hidden and hard to measure.
The Lloyds Bank Foundation, is actively championing small and medium-sized charities and has produced sobering evidence on the impact of funding and commissioning across the country. It makes recommendations around changes to commissioning, flexibility around funding and improved grant-making practice.
However, as statutory funding reduces and competition for grants to plug gaps increases, small and medium sized charities will inevitably face difficult decisions about their future. These decisions are ultimately influenced by the extent to which public agencies, funders and other stakeholders are prepared to change, do things differently and work together. The trouble is change takes time and time is something that we have very little of.
Rocket Science is hosting an event on 4th October with London Funders on what works in helping organisations become more resilient and help their sustainability.
Find out more here.